italkbb - Review, Promotion Code ZG0901V25 & 常见问题

I was once asked by italk bb user, where are those cust service representatives located when it’s night time? The answer is they are located in Shanghai. For interested talkbb users, here are the brief info about italkbb service teams. To provide 24 hours services, italkbb has two service teams, one is in Shanghai:

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We note that many italk bb users have not set up a secret question/answer for their italkbb account. For security purpose, we do ask all of i-talk-bb customers to provide an answer to a secret question of their choice.

The answer to the italkbb secret question will be used to verify user as the account owner when he call in to obtain/change account information or he forget his online italkbb login pass word.

iTalkbb Taiwan Phone Number: it charges the local calling fee in taiwan when you dail it to NSA or CAD, no long distance fee here.

italkbb taipei 台北拨号 (02)4050-2999

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iTalkBB will start to provide the Taiwan Local Number feature in the US and Canada on August 15th, 2008 for advancing your convenience of communication.

Regardless of any italkbb plan you’ve subscribed previously, you can receive unlimited incoming calls from Taiwan for free with the new service, you just need to pay additional $4.99 surcharge every month. Your friends and family in Taiwan can dial your italkbb Taiwan Local Number from their home phone or cell phone to reach you anytime in the US without paying international long distance charge.

Does italkbb support fax? the answer is “yes” for calls within the states and Canada and it is NOT GUARANTEED, however “no” for the interneational calls.

For all domestic fax, you need dail “#” first. Press”#”+1+fax number. For example: #1-212-777-8888.

For international fax, it’s not stable.

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Please also see the reply from Tony, the technical support: (12/16/2009)

Because the network data transmission signal is not stable than the ordinary telephone line , so the current Web-based phone Fax function is very unstable, iTalkbb provide telephone Fax function, but due to the impact of the network, this feature is not yet stable, if there are problems when you are using the Fax, please try the following:

1. Adjust “send and receive rates or baud rate ” of the Fax machine under 9600 bps.
2. Close the “ECM” (Error Correction Mode ) function of the Fax machine.
3. Connect iTalkbb box directly to modem to use the fax function.
(Note: to do the No.1 and No.2 operation, you need to refer to your Fax manual)

Above are the operation of the fax, you can have a try. If these operations are ineffective, and that should be due to your local network environment, we are sorry that we do not have any better solution of this situation. Thanks for your understanding.

1. Customers should call 1-877-482-5503 to cancel “i talk bb” service.
2. Within 7 days after the cancellation, customers should return the box and other accessories to iTalkBB at customer’s own cost. If iTalkBB does not receive return packages within 15 days after cancellation date, a charge of the retail price of iTalkBB equipments will be posted on customers’ account.
3. All refunds can not be done before the equipments are well received by iTalkBB.