Archive for the '常见问题' Category

Jun 09 2010

iTalkBB Order Hot Line#

Published by italkbb under 常见问题

What is official italkbb order hot line number?

The answer is 877-482-5522

For quality italkbb service, please dial official order number.

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Aug 04 2009

Up-to-date italkbb China call back number

Limited Time Special: iTalkBB $25 coupon code , click here

I noticed that the so called China call back number has been changed without email notice from italk bb recently.

This morning I got a request from a ibbtalk user who is frustrating which is the real call back number 中国号码. He is in China now and need to use that number to contact his U.S. home. Here is the current up-to-date italkbb number as well as his request.

On Aug 4, 2009, at 8:52 AM, HQ Yu wrote:

now, I am in China and I try to call home for 2 days. 4007-087-929 or 4007-087-990 4007-087-988 or 4007-087-992 are always busy. Is there any other ways or numbers to call?

From http://galaxy3.com:

As of 8/4/2009, the verified italkbb China call back number 中国回拨号码 is 4006-768-303.

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Jul 15 2009

How to avoid annoying italkbb marketing phone call

“电话推销dish, italkbb, verizon和mortgage ”… We have received such complaints many times and people believe it is the italkbb that harassing them, well, this is not true because those unwanted phone calls are made from “shan-zhai” italkbb - some bad italkbb dealers who fake them as official italkbb company sales representatives, made call to finish the sales make the commission.

As a legitimate voip service provider, i-talk-bb company respect all users privacy, any out-bound sales call will be verified against the “do not call list” (if you register your phone number at www.donotcall.gov) before it is made. However, shan-zhai italkbb dealer doesn’t care about this, they hire telemarketing representative at China, with the voip phone technology, some fake the caller id and will tell you they are calling from U.S. italkbb headquater… most likely, they mislead user with expired promotion.

We understand it’s annoying when people are not ready but are talked (pushed) to buy something like talkbb phone and we only promote the italkbb phone on the net www.galaxy3.com

Now you may ask how to avoid those calls? Generally speaking, you first need to register your phone at donotcall.gov, then whenever you get the unwanted phone, say this to the one on the other side “I will file the complaint on donotcall website and will also call italkbb official site to report this call” - italkbb company will investigate this unwanted call because they don’t want to get involved into law issues or get fined by federal govenment, they will seriously retrieve the dealer’s authorizations for violations.

Any another ways to stop the annoying italkbb telemarketing calls? Here are something funny from the web searching:

1)我让儿子和电话那边推销的周旋,没劲她就挂了,呵呵。

2)ItalkBB电话公司的疯女人光今晚就打了三次骚扰电话总数加起来足有上百次,刚开始还有耐心拒绝,到后来真是不胜其烦,请她们不要再打,她们却依然如故, 为什么有那么厚皮?直到我威胁报告FBI才作罢。

We suggest you don’t be fooled by any promising calls, take your time and you can turn off the phone “deals” first, then go to its official italkbb site, take a peek do some research and then google a promotion code, call official sales hot line 1-877-italkbb, clarify any questions such as cancel and return policy before you make decision, you don’t have to worry about to be misleaded with the real italkbb sales. For more promotion coupon deal from italkbb, please check www.galaxy3.com

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Jun 13 2009

回国使用italkbb要注意-oversea italkbb experience

I always want to test iTalkbb outside U.S. since I first time learned that iTalkBB rely only on the internet, doesn’t matter where you are.

Last week, I had a mini vacation in China.

I brought the iTalkBB adaptor back with my luggage. I couldn’t wait to test it when I got my parents home. They have FIOS internet with download speed upto 2Mbit/s and upload speed up to 0.6Mbit/s.

I connected the iTalkbb box, powered on and booom…the green lights were on and it indeed worked for me! I then made several calls to U.S. and it sounded great without delay and echo. I could hear that friends in U.S. were watching CCTV4 …

Not enough though, I then also made my friends call me back…but…!@#$%^&…..could not get through…???

I was a bit disapointed. Next day, I called iTalkBB tech support and they finally figured out that I plugged the phone jack into “line2” which was not correct. After switching to “line1” on the iTalkBB box, the phone worked for both ways…I could received call from U.S. with same quality! (??SPA2102 italkbb ?????,??????????line1,????????).

So give it a try when you are out of town, many hotels room providing internet connection and iTalkbb can work for you anywhere.

If you don’t already have iTalk bb, I recommend you take a look at http://galaxy3.com for recent iTalkBB promotion, actually, to signup with promotion code you can save more dollars.

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May 18 2009

iTalkBB hidden cost $35.4

Published by italkbb under italkbb review, 常见问题

We have been asked many times for the same question: Are there any hidden cost for iTalk BB?

Let’s look at the advertised $299/year ibbtalk global unlimited plan. If one actually follows through the registration steps on www.italkbb.com, it would turn out like below:

iTalkBB hidden cost

There is a $9.99 shipping fee, a $zero device deposit for Linksys SPA-1001, and $35.4 applicable regulatory fees and taxes.

Using  promotion code “678710″ can save you $10 instantly, making the total $334.39, deposit would return to you upon service cancelation if you choose SPA-2102. 

There could be additional usage charge billed monthly if you make calls to countries that is not covered in the ibbtalk plan or to cellphone numbers in some countries like Taiwan.  We recommend you avoid calling mobile phones except for China, HongKong and Singapore.

Basically the hidden costs for i talk bb are $35.4 ($2.95/month), the italkbb tax and fees, which we have explained in previous post.

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Feb 19 2009

italkbb-2.15开始对美国用户收取2.95/m税

Published by italkbb under italkbb news, 常见问题

为什么iTalkBB以前不收取美国客户”APPLICABLE REGULATORY RECOVERY FEES, CHARGES AND TAXES”现在却要收取呢?官方解释是: iTalkBB一直致力于以最经济的价格为用户提供高品质的语音服务。但是,iTalkBB也需要遵守相关法律。因此,从2009年2月15日起,iTalkBB将根据规定开始收取每月$2.95的”APPLICABLE REGULATORY RECOVERY FEES, CHARGES AND TAXES”。

那么什么是”APPLICABLE REGULATORY RECOVERY FEES, CHARGES AND TAXES”?
“APPLICABLE REGULATORY RECOVERY FEES, CHARGES AND TAXES”用来支付政府规定的相关费用,包括税金、号码携带费,和相关规费,并不包含在基本月费内。

用户需要为”REGULATORY RECOVERY FEES, CHARGES AND TAXES”支付多少钱?
每个电话或号码,意见不管年计划还是月计划,每月一律$2.95。

哪些税金包含在”REGULATORY RECOVERY FEES, CHARGES AND TAXES”里?
不管您使用何种服务,当地及州政府都会向您征收税金、附加费,或服务费等费用。这些费用并不包含在您缴交给
iTalkBB的费用之中,它们可能是个固定值,也有可能须按百分比从您账单中收取,费率或规则还会根据您的账单地址而有所不同。iTalkBB为了方便用户,向您收取每月$2.95的固定费用来支付相关法令所要求的所有费用。

我每月实际所需缴交的费用有哪些?
您每月实际所需缴交的费用包括了您所选iTalkBB计划的月费,以及包含了所有相关税金及附加费的固定金额$2.95。

“REGULATORY RECOVERY FEES, CHARGES AND TAXES”将如何计算?

对于新客户
月计划的客户将按月收取$2.95固定的”RECOVERY FEES, CHARGES AND TAXES”,在iTalkBB个人账户中月费和相关税费会分开显示,但在客户的信用卡纪录上仅会显示两笔金额的总和。
年计划的客户会在注册时一次缴清相关税费。

对于老客户
月计划的客户将按月收取$2.95固定的”RECOVERY FEES, CHARGES AND TAXES”,在iTalkBB个人账户中月费和相关税费会分开显示。$2.95的固定RECOVERY FEES, CHARGES AND TAXES会在当前账单周期截止后的第一张账单中收取。
年计划的客户会在每月账单周期的第一天收取”RECOVERY FEES, CHARGES AND TAXES”,年计划到期前将照每月收取,年计划到期更新时将会一次收取12个月的相关税费。

www.galaxy3.com

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Feb 19 2009

iTalkBB starts to charge $2.95/mo Regulatory Recovery Fee

Published by italkbb under italkbb news, 常见问题

Special: iTalkBB Promotion Coupon $25 off: only from Galaxy3.com

Starting from Feb. 15, 2009, iTalkBB will collect a $2.95Applicable Regulatory Recovery Fees, Charges and Taxes“. This applies to both new customers and existing customers who have already subscribed to a monthly or annual plan. The added cost is definitely unwelcome but expected, I hope this post may help clarify things a bit.
Here is the story:
As iTalkBB grows in customer base, it becomes increasingly difficult to get away with regulatory fees, charges and taxes — which can be as much as 15% from what shows up in our TV, Internet, Mobile phone, or regular phone bills. It is risky not to fully disclose those fees. At some turning point, iTalkBB decides to pass this to customers.

For the existing customers, please beware any out-of-date credit card information on iTalkBB site. Service may be interrupted if charge for this fee cannot be processed:
What will happen if iTalkBB is not able to charge through my credit card?
If iTalkBB is not able to put a charge through your credit card, your service will be disconnected at any time. To avoid your telephone service from being interrupted, please update your credit card information if there is a change.
If for some reason, iTalkBB is unable to apply charges to your credit card, to avoid interruption of your service, or possible collections, we would like you to fill out the [Charge Authorization Form - click to download] sign and fax it to 1-800-872-2059 or 1-512-637-1451. After receiving your completed form, iTalkBB will apply the agreed amount to your credit card.  For most recent italkbb promotion coupon code, please check http://galaxy3.com
italk bb coupon code: 678710
What is the Regulatory Recovery Fee?
The iTalkBB service Regulatory Recovery Fee is an additional charge over and above the basic fee for your iTalkBB service. iTalkBB uses this fee to pay our regulatory-related fees and expenses, including taxes, number portability charges, and related legal fees.
Why hasn’t iTalkBB service charged regulatory recovery fee in the past?
iTalkBB makes every effort to provide its customers with most reliable and lowest cost telecommunications services possible. Nevertheless, we must also comply with applicable laws. As results, the $2.95 regulatory fee will be billed to the customer effective 2/15/2009.

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Feb 01 2009

New details about how to cancel italkbb

Published by italkbb under italkbb guide, 常见问题

New Details about cancelling iTalkBB account:

1. You Must Call 1-877-482-5503

Early Termination Fee: $69.99, charged for cancellation within 12 month after activation and after trial period.

  • fee avoided after 12 months’ subscription — $69.99 is like 3-month-worth of service. If one wants to cancel italk after 9 months, it would be better off waiting for the end of the service year than paying this huge penalty.

Equipment Charge: $59.99, charged for equipment not mailed back to iTalkBB within 7 days from termination.

  • To avoid the charge, one need to call 1-877-482-5503 to terminate the service and obtain an equipment return authorization form, and within 7 days (postmark time) ship the voip box in original packing to Return Department at 1608 Spring Hill Road, Suite 430, Vienna, Virginia 22182.

See www.galaxy3.com for more italkbb.

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Jan 13 2009

ITalkBB Renew after 1/11/2009

Published by italkbb under 常见问题

At the end of the Annual Subscription period, Customer has the option to:
(a) prepay for another Annual Subscription;
(b) change to a Monthly Subscription; or
(c) cancel and return all Hanya Star Equipment not purchased by Customer.

If Customer does not specifically elect one of the aforementioned options at least thirty (30) days before the expiration of the Annual Subscription period, Customer’s subscription will automatically renew for another Annual Subscription of the same package and Customer authorizes Hanya Star to automatically debit Customer’s credit card for all fees under the Annual Subscription for that package.

iTalkBB Renew

One response so far

Dec 08 2008

iTalkbb 中国通用号码

Many calls received asking for italkbb China call back number recently since italk company changed the BB number, here I list the number as FAQ.

1. 在任何手机上拨打:(4006266003 或 4006266005 或 4006266007) 。

2. 听到语音提示后,输入对方的BB 号码

3. 按”#” 号键结束。

例如 : :(4006266003 或 4006266005 或 4006266007) (等待语音提示) + 8991011234 + # 。

www.galaxy3.com

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