Jul 26 2008
iTalkBB Fax
Does italkbb support fax? the answer is “yes” for calls within the states and Canada and it is NOT GUARANTEED, however “no” for the interneational calls.
For all domestic fax, you need dail “#” first. Press”#”+1+fax number. For example: #1-212-777-8888.
For international fax, it’s not stable.
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Please also see the reply from Tony, the technical support: (12/16/2009)
Because the network data transmission signal is not stable than the ordinary telephone line , so the current Web-based phone Fax function is very unstable, iTalkbb provide telephone Fax function, but due to the impact of the network, this feature is not yet stable, if there are problems when you are using the Fax, please try the following:
1. Adjust “send and receive rates or baud rate ” of the Fax machine under 9600 bps.
2. Close the “ECM” (Error Correction Mode ) function of the Fax machine.
3. Connect iTalkbb box directly to modem to use the fax function.
(Note: to do the No.1 and No.2 operation, you need to refer to your Fax manual)
Above are the operation of the fax, you can have a try. If these operations are ineffective, and that should be due to your local network environment, we are sorry that we do not have any better solution of this situation. Thanks for your understanding.
This is the reply I got from the tech support, which means the fax service doesn’t work. Please let others know this:
Dear Sir or Madam,
因为网络上数据的传送不如普通电话线路的信号稳定，所以目前基于网络电话上的Fax功能很不稳定，iTalkbb电话提供Fax功能，但是由于网络的影响，此项功能还不够完善稳定，如果您在使用Fax时存在问题请尝试以下操作：
1. 将Fax machine上的“发送与接收速率”调整到“9600”以下
2. 将Fax machine上的“ECM”（纠错）功能关闭
3. 将iTalkbb盒子直接接在modem上使用Fax。
(注意：第1 第2 点需要参照传真机的说明书来进行操作。)
以上是目前改善Fax功能的一些操作，希望您可以操作一下，如果以上操作都没有效果的话，应该就是与您当地的网络环境有关了，很抱歉这样的情况我们暂时没有更好的解决办法，希望您可以谅解。
Because the network data transmission signal is not stable than the ordinary telephone line , so the current Web-based phone Fax function is very unstable, iTalkbb provide telephone Fax function, but due to the impact of the network, this feature is not yet stable, if there are problems when you are using the Fax, please try the following:
1. Adjust “send and receive rates or baud rate ” of the Fax machine under 9600 bps.
2. Close the “ECM” (Error Correction Mode ) function of the Fax machine.
3. Connect iTalkbb box directly to modem to use the fax function.
(Note: to do the No.1 and No.2 operation, you need to refer to your Fax manual)
Above are the operation of the fax, you can have a try. If these operations are ineffective, and that should be due to your local network environment, we are sorry that we do not have any better solution of this situation. Thanks for your understanding.
If you need any other help, please feel free to contact our customer service at 1-877-482-5503, we are glad to help you here.
Thanks for your letter.
Sincerely,
Nerine
iTalk BB Support